Privacy Policy
Last updated: December 2024
1. Introduction
FillosBert Limited ("we," "our," or "us") is committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and use our holiday booking services.
This policy applies to information we collect when you use our website (fillosbert.com), book our services, or otherwise interact with us.
2. Information We Collect
2.1 Personal Information
We may collect personal information that you provide directly to us, including:
- Name, email address, and telephone number
- Postal address and billing information
- Payment card details (processed securely through our payment providers)
- Date of birth and nationality (for travel bookings)
- Dietary requirements and accessibility needs
- Emergency contact information
- Travel preferences and special requests
2.2 Automatically Collected Information
When you visit our website, we automatically collect certain information, including:
- IP address and browser type
- Operating system and device information
- Pages visited and time spent on our site
- Referring website addresses
- Location data (with your consent)
3. How We Use Your Information
We use the information we collect for various purposes, including:
- Processing and managing your holiday bookings
- Providing customer service and support
- Sending booking confirmations and travel information
- Communicating about our services and special offers (with your consent)
- Improving our website and services
- Complying with legal obligations
- Protecting against fraud and ensuring security
4. Legal Basis for Processing
Under UK GDPR, we process your personal data on the following legal bases:
- Contract: To fulfill our contractual obligations to provide holiday services
- Legitimate interests: To improve our services and website functionality
- Consent: For marketing communications and optional services
- Legal obligation: To comply with applicable laws and regulations
5. Sharing Your Information
We may share your information with:
- Service providers: Hotels, transport companies, and activity providers for your bookings
- Payment processors: To process secure payments
- Technology partners: Who help us operate our website and services
- Legal authorities: When required by law or to protect our rights
We do not sell, trade, or rent your personal information to third parties for marketing purposes.
6. International Transfers
Some of our service providers may be located outside the UK. When we transfer your data internationally, we ensure appropriate safeguards are in place, including:
- Adequacy decisions by the UK government
- Standard contractual clauses
- Binding corporate rules
7. Data Retention
We retain your personal information for as long as necessary to:
- Provide our services and support your bookings
- Comply with legal obligations (typically 7 years for financial records)
- Resolve disputes and enforce our agreements
8. Your Rights
Under UK data protection law, you have the right to:
- Access: Request copies of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data (subject to legal requirements)
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured format
- Object: Opt out of certain types of processing
- Withdraw consent: For processing based on consent
To exercise these rights, please contact us at [email protected].
9. Cookies and Tracking
We use cookies and similar technologies to enhance your browsing experience. For detailed information about our cookie practices, please see our Cookie Policy.
10. Security
We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. However, no internet transmission is completely secure, and we cannot guarantee absolute security.
11. Children's Privacy
Our services are not directed to children under 16. We do not knowingly collect personal information from children under 16. If you believe we have collected information about a child under 16, please contact us immediately.
12. Changes to This Policy
We may update this Privacy Policy from time to time. We will notify you of any significant changes by posting the new policy on our website and updating the "Last updated" date.
13. Contact Information
If you have questions about this Privacy Policy or our data practices, please contact us:
- Email: [email protected]
- Phone: +44 20 7946 0958
- Post: FillosBert Limited, 42 Victoria Street, Westminster, London SW1H 0NN, United Kingdom
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) if you believe we have not handled your data appropriately.